NADDP Module 6 Coaching Guide: Collaboration

Module 6: Collaboration

Description: The director will learn who the community partners are for Adult Services and the importance of partnership, collaboration and multidisciplinary teams.

Learning Objectives:

Knowledge: Describe and define key partners and demonstrate understanding of the need for relationship and collaboration
Skill: Identify key partners and establish relationships that assist in meeting the needs of the agency and the partners
Attitude: Promote collaborative interactions with key partners both within the county, across counties and within the state.

Reading and Activities: 2 to 3 hours

Coaching: 3 hours

Segment #: 1 — LO, Reading and Activities: 2 to 3 hours Coaching: 3 hours broken up into 2 sessions
Learning Objective	Adult Services director can identify the key community partners and assess the current level of collaboration and relationships.
Content	Community partnerships and collaboration are an essential component... Although staff at all levels will develop relationships... Unlike our sister program, Children and Family Services... Partnerships with families, communities and tribes help to identify... Building and sustaining strong partnerships can only be meaningfully achieved... One-way Adult Services continues to build partnership is through Multidisciplinary teams... An Adult Services director is the public face... One of the most important elements for successful relationships... Active listening is a critical skill... While listening in this way gives you clarity... Follow up and follow through... A critical element to success... The Adult Services director can be a leader in having conversations... Invite community, Tribal and cross-agency partners... Ongoing post-system analysis...
Coaching Session	The coach will: Have the Adult Services director complete the “How Well Are We Partnering” sheet... Review list of generic key community public partner agencies... Engage the Adult Services director in a discussion... Using the list the Adult Services director generated... Discuss the importance of listening... Focus discussions on the importance of the Adult Services director’s role... Spend time discussing the importance of the Adult Services director’s presence... If applicable, review Detente and Decorum... Review results of the “How Well Are We Partnering” tool... A critical discussion point: importance of follow-through and follow-up by the director. Reflection questions: Do you know who your community partners are? Do you know who your internal community partners are? How are you at partnering and collaborating? How do you feel about being the public face of Adult Services? After completing the tool: Your strengths and improvement areas? Have you done this before? How do you feel about your results? What surprised you? What areas will be most challenging? Would you engage your team and how? Wrap up reflections: What’s currently working well? What are your worries? What needs to happen next? Coach ends session by looking at next module and planning activities.
Activities	Listen to YouTube videos... Read NCEA articles/briefs... Identify key contacts in public partner agencies... Identify important non-public partners. Complete “How Well Are We Partnering” tool... Review the Three Levels of Listening Review list of agencies and identify partners... If applicable, read “Detente and Decorum...”
Materials/Slides	Building Multidisciplinary teams... List of key partners... How Well Are We Partnering? Tool Detente and Decorum...
Preparation for next module	Review module X and identify familiar and unfamiliar areas before coaching.

Resources:

Adapted from Child Welfare: How Well Are We Partnering? An assessment tool

The Three Levels of Listening Cheat Sheet, Bay Area Academy:

List of key public, private, and community partners important to Adult Services.

Adapted from Child Welfare: Detente and Decorum for Child Welfare Leaders

Long-Term Care Ombudsman Program and Adult Protective Services Collaboration YouTube National Ombudsman Resource Center (NORC) from September 16, 2022

APSWI: APS Leaders Institute Multi-Disciplinary Team Nuts & Bolts: How to Start & How to Level-Up (youtube.com)

NCEA article NCEA Issue Brief: Adult Protective Services and Multidisciplinary Partnerships

NCEA Article NCEA Issue Brief: Faith Communities and Multidisciplinary Teams

NCEA article NCEA Issue Brief: Reframing Elder Abuse and Multidisciplinary Teams

NCEA article NCEA Fact Sheet: Collaborating in Guardianship Reform & Addressing Abuse Through WINGS

NCEA article Law Enforcement: Building Stronger Cases with Elder Abuse Multidisciplinary Teams (usc.edu)

NCES article NCEA Issue Brief: Multidisciplinary Teams

List of key public, private, and community partners important to Adult Services.

Additional articles to read or listen to for a deeper understanding of collaboration:

NAPSA research study: STAGES OF RESEARCH COLLABORATION WITH ADULT PROTECTIVE SERVICES (APS) ORGANIZATIONS

NACo article from July 2024 Bridging Divides: Tools for County Leaders to Overcome Division and Foster Collaboration | National Association of Counties (naco.org)

NCEA article Elder Abuse Guide for Law Enforcement (EAGLE) eagle.usc.edu/law-enforcement-resources/adult-protective-services-your-partner-in-prevention/

Adapted from Child Welfare: Understanding Culture and Diversity in Building Communities. (Community toolbox, a service of the Center for Community Health and Development at the University of Kansas).

https://ctb.ku.edu/en/table-of-contents/culture/cultural-competence/culture-and-diversity/main

From Department of Justice Elder Justice Initiative (EJI)

Elder Justice Initiative (EJI) | MDT Webinars: From Good to Great: Developing Strong Elder Abuse Multidisciplinary Teams

Elder Justice Initiative (EJI) | MDT Webinars: A Walk Through the MDT Guide and Toolkit

NADDP Module 6 Coaching Guide: Collaboration

Resources:

WHO WE ARE

WHAT WE DO