NADDP Participant Guide Module 8: CQI

Module 8: Continuous Quality Improvement (CQI) in Adult Services
Description: There are many strategies Directors can use for CQI in Adult Services.
Learning Objectives:

  • Knowledge: Continuous quality improvement methods for Adult Service.
  • Skill: Evaluate and generate strategies for implementation of needed change.
  • Attitude: Guide the implementation necessary change with reports and audits.
Reading and Activities: 2 to 4 hours

Coaching: 2 -3 hours
  1. The Organizational Effectiveness Handbook, American Public Human Services Association  (Document provided)

(Print Warning – This document is 310 pages)

Chapter Three: Facilitating Continuous Improvement

Section I: Assessing Change Readiness

Section II: Establishing Role Clarity

Section III: Planning and Contracting with the Sponsor Team

Section IV: Developing DAPIM™ Work Products

Section V: Preparing to Facilitate DAPIM™ Sessions

Section VI: Effective Facilitation Skills and Techniques

Section VII: The Continuous Improvement Case Study

Chapter Four: Through the Lens of the Human Services Value Curve

Section I: Overview of the Human Services Value Curve

Section II: The Human Services Value Curve in Action

Section III: Benefits for Human Services Agencies

Section IV: Foundations of Transformation

Section V: Conclusion

  1. Organizational Effectiveness Quick Guide for Teams (2009), American Public Human Services Association (Document provided)
Segment # 1 – Facilitating Continuous Quality Improvement

Time: Reading 2 hours, coaching 1 - 2 hours
Learning Objective Support and facilitate a continuous improvement project and set an organization up for success.
Activities
  1. Review OE Quick Guide
  2. Review Chapter Three in the OE Handbook, review tools provided for possible use within Director’s Division
    1. Change Readiness Quick Tool
    2. Change Readiness model
    3. Define, Assess, Plan, Implement, Monitor
    4. Effective Facilitation
    5. Case Study Template
  3. Complete (if not previously taken) CA APS Standards for Consistency in Determining Findings, e-learning from APSWI; https://theacademy.sdsu.edu/programs/apswi/apswi-elearnings/
Segment # 2 – Human Services Value Curve

Time: reading 1 hour, coaching 1 hour
Learning Objective Support and facilitate a continuous improvement project and set an organization up for success.
Activities
  1. Review Chapter Four in the OE Handbook and its four major concepts
    1. Human Services Value Curve
    2. Transformation
    3. Readiness
    4. Adaptive Leadership Self-Assessment, if not completed previously